Privacy Policy

1. Introduction

Massage Ticket Pty Ltd (ABN 90 693 824 770) trading as “Massage Ticket” (“we”, “our”, or “us”) respects your right to privacy and is committed to protecting the personal information of our customers (“Clients”) and independent massage therapists (“Therapists”).

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to our business.

This Privacy Policy explains how we collect, store, use, and disclose your personal information through our website, customer and therapist applications, and related services (collectively, the “Platform”). By creating an account or using the Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to operate and improve our services, including:

• (a) Basic details: name, email address, phone number, date of birth, gender, occupation, suburb, state, and service location details provided for booking purposes.
• (b) Account information: username, password, role (Client or Therapist), Stripe payment ID, Massage Ticket Balance information, and transaction records.
• (c) Booking information: service type, ticket type, therapist selected, appointment date and time, booking location, pricing, booking status, and booking history.
• (d) Device and technical data: app and OS version, device type and identifiers, IP address, browser type, crash logs, and usage analytics.
• (e) Location data (Therapists only): approximate real-time location during active bookings where location permission is granted.
• (f) Therapist information: contact details, qualifications, registrations, insurance, ABN, provider number, bank details for payment, availability, profile information, ratings, reviews, and earnings history.
• (g) Chat communication data: text messages and timestamps exchanged via in-app chat for confirmed bookings only.
• (h) Support and feedback information: communications sent via “Contact Us” or “Contact Support”, and ratings or reviews submitted.

We may also collect non-identifying, aggregated information about how the Platform is used for analytics, security, and service improvement.

Massage Ticket does not collect, store, or manage client medical history, treatment notes, or other health records. Any health-related information required for treatment is collected and handled directly by the independent Therapist.

3. How We Collect Information

We collect information directly from you when you:

• (a) register, sign in, or update an account;
• (b) make or manage bookings;
• (c) top up your Massage Ticket Balance via Stripe;
• (d) contact support or use in-app chat;
• (e) interact with notifications, emails, or our website.

We also collect information automatically through:

• (a) cookies and similar technologies on our website;
• (b) analytics tools (for example, Google Analytics or similar);
• (c) diagnostic and crash-reporting tools;
• (d) location services for Therapists during active bookings.

We may receive limited information from third-party providers such as Stripe, Supabase, Firebase, and notification service providers, solely to operate and secure the Platform.

4. Legal Basis and Consent

By using the Platform, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy and applicable law.

You may withdraw consent by contacting us, however this may limit or prevent your ability to use certain Platform features.

5. How We Use Personal Information

• (a) operate and manage accounts and bookings;
• (b) process payments and manage balances;
• (c) enable professional in-app communication;
• (d) send essential service notifications;
• (e) provide customer support and dispute resolution;
• (f) maintain Platform security and performance;
• (g) comply with legal obligations.

6. Disclosure of Information

We may disclose information to trusted service providers (such as Stripe, Supabase, Firebase, notification and analytics providers) and to authorities where required by law.

We do not sell, rent, or trade personal information.

7. Storage, Security and Retention

Information is stored using secure infrastructure with access controls, encryption where appropriate, and monitoring safeguards.

Chat messages are retained for up to five (5) years for record-keeping, dispute resolution, and legal compliance, after which they are deleted or de-identified where lawful.

8. Cookies and Analytics

Cookies are used on our website only. Our mobile apps rely on secure device storage rather than browser cookies.

9. Direct Marketing

You may opt out of marketing communications at any time. Essential service communications cannot usually be opted out of without deactivating your account.

10. Access, Correction, Deletion and Complaints

You may request access, correction, or deletion of your personal information by contacting us.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Children

The Platform is intended for individuals aged 18 years and over. Minors may only receive services where booked by a parent or legal guardian.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

Massage Ticket Pty Ltd
Website: https://www.massageticket.com.au
Email: info@massageticket.com.au

End of Document.